Shipr allows you to fulfill Shopify orders using Amazon FBA (Fulfillment by Amazon) through Amazon Multi-Channel Fulfillment (MCF).
If a customer requests cancellation of a Shopify order that Shipr has submitted to Amazon for fulfillment, you can use the Cancel FBA Order feature in Shipr dashboard to request cancellation of the corresponding Amazon fulfillment order.
Please note that submitting a cancellation request does not guarantee that Amazon will cancel the order. The outcome depends on the order's current fulfillment status and Amazon's ability to stop the shipment.
Important information before cancelling
- Eligible orders: This feature is intended for Shopify orders that Shipr has submitted to Amazon for fulfillment.
- Cancellation confirmation: A cancellation request is not the same as a confirmed cancellation. You will receive an email notification once the order is cancelled successfully.
- Orders already shipped: If Amazon has already shipped the order, it may no longer be possible to cancel the fulfillment.
- Customer refunds: Cancelling the Amazon fulfillment request does not necessarily cancel the Shopify order or automatically refund the customer. Check the order and payment status in Shopify and take any required action separately.
- Amazon fulfillment charges: Charges may depend on whether the order or any of its items have already shipped.
How to cancel an order
- Open the Shipr app and go to FBA Section in the dashboard.
- Locate the Order that was submitted to Amazon for fulfillment via Shipr App.
- Click the Cancel FBA Order option.
- Confirm the cancellation request.
- Update Order Status and Restock the cancelled quantity in Shopify. This is optional.
- If the request is successful, the app will handle the Shopify order status according to your selected Shopify order cancellation settings and add the "Cancelled order tag". You may review the Shopify order for any refund or decide on the next steps.
What happens after cancellation?
The cancellation request is sent to Amazon for processing. Amazon determines whether the fulfillment order can be cancelled.
If the cancellation is successful:
- Shipr follows your selected Shopify order cancellation setting.
- If Mark the Shopify order as canceled is selected, Shipr marks the Shopify order as canceled.
- If Do not update the Shopify order status is selected, Shipr leaves the Shopify order status unchanged.
- You will receive an email notification confirming the cancellation outcome.
If the cancellation fails:
- Shipr will notify you of the failure and provide the reason when available.
- The Amazon fulfillment may continue processing.
- Check the order status in Amazon Seller Central before taking further action.
Refunds: Cancelling an Amazon fulfillment does not automatically refund the customer. If a refund is required, you must handle it separately.