FAQs
Questions Our Users Ask Often
Can I cancel my subscription any time?Yes, you can cancel at any time by uninstalling the Outlink App from your store. Your subscription will be canceled, and no further payments will be deducted. And the best thing is, external links addDoes Outlink support installation on more than one store?Outlink App is specific to a single store. If you have another store you'd like to use Outlink, just install the app again for each additional store.How do I uninstall Outlink App?You can uninstall the Outlink app through your Shopify store admin. Go to your Shopify admin. Go to Apps. Click on the Apps and sales channel settings. A pop-up window will open wherein you will findDoes Outlink support Facebook / Pinterest store sales channel?Outlink App does not support Facebook / Pinterest channels. There is no way for users to be redirected to outside websites when clicking on a product on the Facebook shop or a Pinterest pin. You willWhich sales channels are supported by the Outlink app?Currently, we only support the " Online store " sales channel. There is no way for users to be redirected to the outside websites when clicking on a product on the Facebook shop or any other sales chaWhat happens to Outlinked products when app is uninstalled?If you uninstall/remove the app the Outlinked products continue to work normally (provided you do not remove the Outlink integration code manually.) Products will continue to link out to external site'Add to cart' button is NOT getting replaced with external link buttonThis could be because of any of the following reasons: Outlink code not integrated/integrated incorrectly - You need to follow the steps mentioned here to integrate Outlink with your site. Theme changExternal links not visible on Quick View pagesIf the external (Outlink) links are not visible on the Quick View pages of your Shopify store, this typically requires a custom code update. To resolve this, simply raise a support ticket through theBulk Actions - Delete all productsWith the Outlink app, you can now perform a delete action in bulk. This will permanently remove all products from your Shopify and Outlink accounts . It will be a permanent irreversible action. For thI changed my Shopify theme. Do I need to do anything for Outlink to work?Yes, if you change your theme, the Outlink integration code needs to be re-added manually. Theme changes do not carry over custom code from your previous theme. Please raise a support ticket, and ourCan I have both 'Add to cart' and 'Outlink' buttons displayed together?Yes, you can have both buttons displayed on the same page. Follow these steps: Go to your Theme Editor > Product Template Open the Outlink App Block Make sure the “Hide Add to Cart/Shopify Payment ButDoes Outlink App sync product details automatically?No, it currently does not have the functionality to sync prices, quantities, or other product details. You will need to manually update the product quantities when necessary.Can I import products in bulk?Yes, the app can be used to import/update products in bulk via CSV. Outlinks can be attached when adding/updating products via CSV. This saves a lot of time in manually adding the product to Shopify aCan I import products in multiple languages using the Outlink app?When importing products using the Outlink Chrome extension , the product content is pulled exactly as it appears on the source website. This means if the source site is in Japanese, the product title,Is there a limit to the number of products I can import?There is no limit to import products. As per the new Shopify API rate limit guidelines: after a store has 50K variants/products, no more than 1,000 new variants/products can be added via API (apps) peIs there a free trial for Outlink App?Yes, the app offers a 7-day free trial period. You will not be charged during the 7-day free trial period. The billing will start after a 7-day trial from the day you installed the app. If you find thCan I request new features or platform integrations?Yes, the Outlink team welcomes feedback and feature requests. You can reach us at [email protected] t o share your suggestions.How can I redirect external link in new tab ?To redirect the external link to the New Tab, you simply need to enable the "new tab" switch (Marked in Green) in the app block itself.Can I highlight the selected variant when variant table is enabled ?Yes, you can now highlight the selected variant in the variant table. Simply add the variant table app block as per the guide here, and enable the " Selected Variant Highlight " switch You can edit thCan I hide external link button and enable ATC Button for Specific Variants ?This guide explains how to configure certain product variants to use Shopify’s native Add to Cart button while other variants display an External Link / Outlink button. This feature is useful when: So